Poor Customer Service and No Loyalty? Goodbye, @TMobile. You Won't Be Missed.

Ever since my first trip into Montana for business, I have been fighting with T-Mobile and their coverage.  There are no T-Mobile towers in Montana or Wyoming (at least, none that I have encountered) and I was always roaming whenever I was in either state.

At first, it was no big deal, until earlier this year when they changed their data roaming policies and went from 'unlimited' to 'severely limited.'

I had a big-ass data plan, but that only allocated me for 100mb/month of data roaming.  That's a day and a half for me.  I called, I complained.  If I double my data (and double the price) I can have 200mb.

Not good enough.

I complained some more, and after 2 hours of customer service calls and "oops we lost the data connection" chat sessions, they basically told me "too bad."

When they were merging with AT&T, they bent over backwards to keep their customers.  When the merger was called off, it turned into a "you're stuck in a 2yr contract, and we don't give a shit anymore" attitude.

After 4 years of loyalty, I was brushed off and told to deal with it.

When I complained about them changing the terms of their contract and asked for a penalty-free opt-out, I was denied.

After asking for supervisor after supervisor (and transfer after transfer) they agreed to let one account be terminated early with no penalty.  My girlfriend and I are on the same account, and if we cancelled both we would be penalized hard.

Sorry, T-Mobile.  I considered it for a good two seconds, but your poor customer service and your non-loyalty to your loyal customers have forced my hand.

I'm now a Verizon boy.  Yes, I'm paying a little more, but I'm starting to think "you get what you pay for" when you are a low-priced T-Mobile customer.  I don't feel like someone's bitch anymore, and I'm very happy about that.

And I really hope someone from T-Mobile reads this.  If you are and you want this to go away, email me at lostinidaho@ymail.com.  I want a formal apology, my early termination fees removed and my balance wiped to $0.  Until then, enjoy the negative PR (which, I'm sure, isn't new to you).

T-Mobile sucks, and so does their cut-rate coverage.  My new Droid RAZR does not.  I should have done this years ago.

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